Refund policy

Last updated: July 2, 2026

Returns

We accept returns within 90 days of delivery for both defective and non-defective products, including pre-owned products and replacement parts. To be eligible for a return, your item must be in the same condition that you received it.

Exchanges

We accept exchanges. If you received a defective or damaged item, or if you would like to exchange for a different product, contact us at support@felixlinks.com with your order number. We will provide a free prepaid return label and ship your replacement once the original item is received.

Return Method & Fees

Returns are accepted by mail. To start a return, contact us at support@felixlinks.com with your order number and reason for return. We will provide a free return shipping label that you can download and print. Items sent back without prior authorization will not be accepted.

A restocking fee of 8% of the product price applies to non-defective returns. No restocking fee is charged for defective or damaged items.

Non-Returnable Items

  • Custom or personalized items (custom controllers, custom restorations)
  • Repair services once completed
  • Items that have been installed, modified, or show signs of additional damage after delivery
  • Items returned more than 90 days after delivery

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Repair Service Guarantee

Repair services include a 90-day warranty from the date of return shipment. If the same issue reoccurs within 90 days, we will re-repair the device at no additional charge. This warranty does not cover new damage, liquid damage, or issues unrelated to the original repair.

Late or Missing Refunds

If you have not received a refund after 10 days, first check your bank account again, then contact your credit card company as it may take time for the refund to be officially posted. If you have done all of this and still have not received your refund, please contact us at support@felixlinks.com.

Contact

For questions about returns, exchanges, or refunds, contact us at support@felixlinks.com or call (920) 288-2118 (Monday–Friday).